TECHNICAL SUPPORT
Whether you’re having trouble installing a product or are concerned about a product's compatibility with your Mac, we’re here to help. Simply contact us and our professional support staff will assist you. Be sure to have information about your computer on hand when you contact us, including your Mac OS version, computer model number/specifications and QuickerTek product model. The more information you give us, the quicker we can get you back to doing what you do best!
TERMS AND CONDITIONS OF SALE
The following agreement contains important information concerning your rights and obligations with regard to purchases from QuickerTek, Inc.
Please read this carefully. By making a purchase from QuickerTek, Inc., you are agreeing to abide by the terms of this agreement.
All products' prices are subject to change without notice.
RETURN POLICIES AND PROCEDURES
RETURNS:
Only Store Credit or Merchandise Exchange are available on Returns.
Merchandise that has not been opened may be sent back in the original unopened package within 30 days of receipt of purchase to be eligible for in store credit or merchandise exchange, less shipping costs. Store credit must be used within 30 days.
Custom Orders are subject to special restrictions and may not be returned.
Please consult a QuickerTek representative with questions on custom orders prior to purchase.
- Merchandise that is defective upon receipt will be replaced or repaired free of charge within 30 days of receipt of goods.
- Products you have used and returned within 30 days of receipt of purchase in the original packaging qualify for in store credit or merchandise exchange for 10% of the then current price of the product, less shipping charges. Shipping charges are the responsibility of the customer. Merchandise you have tried must be sent back with all the original materials that were included. Any substituted product that we sent out to you will generate another shipping charge that the customer is responsible for. * Prices change often and without prior notice.
- No refunds or exchanges will be made on QuickerTek products that were not purchased directly from QuickerTek.
RETURN PROCEDURE:
You must return the equipment including all manuals, accessories and packing materials, etc., in the original packaging to get credit for any QuickerTek products purchase. If there are any damages QuickerTek will NOT issue credit for incomplete returns.
The customer is responsible for costs to ship products back to QuickerTek. Returned items must have a traceable number in case of damage or loss of product.
Refused Orders/Special Orders/Custom Orders:
Shipping charges are not refundable, refused orders may result in additional shipping charges to cover the cost of returning the products. All refused orders will also be subject to a 5% restocking fee.
All special or custom orders including the Marine Systems are not eligible for returns or refunds. QuickerTek at its discretion has the option to repair or replace products based on each individual case.
