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Hi, I'm Q-tie!
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7777 E. Osie St.
Suite 304a
Wichita, KS 67207
316.691.1585
Fax: 1.316.612.1119
toll free in the USA 866.691.1585 - Press Releases
Hi, I'm Q-tie!The following are questions we frequently receive from customers. If your question is not listed, feel free to contact us for a personal response. Click on the question to view the answer. iPad FAQ
Q: My fully charged QuickerTek External Battery is not lasting as long as advertised.
A: The way we test is a controlled set of conditions
turn off Blue Tooth and Wifi, brightness to half, set power in preferences to battery and run movies until the external battery dies.
Your results will vary
Q: What is the watt hours of the MacBook Air?
A: 124 Wh
Q: What is the watt hours of the MacBook Pro?
A: 444 Wh
Q: What is the watt hours of the MacBook?
A: 366Wh
Q: Are the Solar Panels water proof?
A: Yes
Q: Can I store the power some how?
A: We can custom build an external battery so that our solar cells can charge our external Mac batteries.
Q: Is it important to read the manual before trying to use the product?
A: YES it contains all the info on how to install, setup, saving networks setting etc.
Q: Can I plug my USB device into the back of the Extreme Base Station to improve the
signal?
A:No, our USB devices are client (computer) devices not server (base station) devices.
Q:If I upgrade to Snow Leopard do I have to uninstall the leopard software?
A:Yes, then reinstall the correct software for the product you are using.
Q: Why do I have to uninstall my current software if there is an update?
A: Because if you don’t uninstall the current software and just load the update it will attach itself to the current and you will not get the update.
Q: What is the difference between 802.11a and 802.n?
A: 802.11a is 5.8ghz and 802.11n is 2.4ghz mimo
basically A will go twice as fast half as far. the main advantage to A is there are not as many a networks so there is. less interference
Q: Why won’t the QuickerTek unit work when I set the Base Station at 5.8ghz only?
A: Because until 10-2009 we had only one product that was 802.11a/b/g/n. We now offer a USB device that is dual band running 5.8ghz and 2.4ghz.
Q: Which unit should I purchase 802.11b/g or 802.11n?
A: Well that would depend on what your network is 802.11b/g or 802.11n our “n” products are backward compatible which means that they can see and run on 802.11b/g/n networks. 802.11n is the standard now.
Q: How can I tell if my network is encrypted?
A: When the Wireless Utility pops up it will show you all of the networks in your area that picks up. Find your network on the screen and check out the second to the last column under Encryption it will say WEP, WPA, TKIP etc. This means that your network is indeed encrypted and hopefully when your network was setup that you wrote down your password and keep it in a safe place.
Q: What is the oldest Mac operating system that works with QuickerTek products?
A: depending on which product it is 10.3.9 or 10.4
Q: What is the difference between client end and server end?
A: Client end refers to your computer the server end refers to the wireless router (Base Station)
Q: What is line of sight?
A: LOS means that you can actually see from point a to point b. No walls tree buildings etc. between client and server.
Q: What is the difference between the 1 watt and 2 watt out door units?
A: 1watt has 1000 milliwatts of output power for each channel.
2watt has 2000 milliwatts of output power of each channel.
Q: What is the difference between omni directional and directional antennas?
A: Omni directional capture signals in a round “donut shaped” pattern and the Directional antenna must be positioned in line of sight alignment (straight line signal)
Q: Will the QuickerTek products work with a D-link wireless router? Or do I have to purchase the Apple Extreme Base Station? A: As long as the wireless router is for both Mac and PC it will work fine.
Q: I travel in an RV and stay in RV parks do you have a product that I can use to connect to the RV parks network?
A: Our most popular product is called the Quicky a 500milliwatt transceiver with 1/2 mile line of site. We have larger units that have outdoor mounted antennas~the 1watt and 2watt outdoor units.
Q: My wife’s got a PC laptop can we share the signal from one of the QuickerTek products? Or do we have to purchase two units?
A: No, on most of our products~the USB devices only work for the computer that it is plugged into. But we do have a couple items that connect to the server end which would be the Apple Base Station’s which throws out a stronger signal coming from the Base Station. So that every computer in the household can receive a strong signal.
Q: Do I have to have an internal AirPort card to use a USB Quicky?
A: No, our units don’t work with the internal AirPort card.
Q: Can I use the apple base station to repeat a network?
A: No, you can only use it to repeat an Apple Base Station in a WDS network.
Check your manual that came with the Base Station or visit Apple’s website.
Q: Can I put an antenna on the apple express?
A: No
Q: Why doesn’t just putting on a higher gain (dbi) antenna fix the range problem?
A: Antennas don’t amplify they just collect signals and if you have a lot of noise (interference) then it won’t help you.
Q: What do you mean by output power?
A: your airport card is about 30 milliwatts or 30 thousands of a watt.
just like light bulbs another example would be the 1watt transceiver which has 1000 milliwatts of output power.