menu
Newsletter Sign Up

Frequently Asked Questions

The following are questions we frequently receive from customers. If your question is not listed, feel free to contact us for a personal response. Click on the question to view the answer.

Power Products

Q: My fully charged QuickerTek External Battery is not lasting as long as advertised.
Q: How do I know if my External Battery is fully charged?
Q: Can I use the MacBook Pro External Battery for my MacBook Air?
Q: Can I use a different AC power brick to charge my External Battery?
Q: How do I determine if I have a MagSafe or MagSafe 2 power connector?

Solar

Q: Why are the Solar Panels so expensive?
Q: Are the Solar Panels water proof?
Q: Can I store the power some how?
Q: How do I determine if I have a MagSafe or MagSafe 2 power connector?

Wi-Fi, and USB devices

Q: Where do I find the password to my network?
Q: Why do I have to repair permissions before installing software?
Q: How do I know what operating system is running on my computer?
Q: Is it important to read the manual before trying to use the product?
Q: Can I plug my USB device into the back of the Extreme Base Station to improve the signal?
Q: Why do I have to uninstall my current software if there is an update?
Q: Why won’t the QuickerTek unit work when I set the Base Station at 5.8ghz only?
Q: How can I tell if my network is encrypted?
Q: What is the oldest Mac operating system that works with QuickerTek products?
Q: What is the difference between client end and server end?
Q: What is line of sight?
Q: What is the difference between the 1 watt and 2 watt out door units?
Q: What is the difference between omni directional and directional antennas?
Q: Will the QuickerTek products work with a D-link wireless router, or do I have to purchase the Apple Extreme Base Station?
Q: My wife’s got a PC laptop can we share the signal from one of the QuickerTek products? Or do we have to purchase two units?
Q: Do I have to have an internal AirPort card to use one of your USB devices?
Q: Can I use the apple base station to repeat a network?
Q: Can I put an antenna on the apple express?
Q: Why doesn’t just putting on a higher gain (dbi) antenna fix the range problem?

Power Products

Q: My fully charged QuickerTek External Battery is not lasting as long as advertised.
A: To insure quality, we test the batteries in a controlled set of conditions. Though care is given, your results with the battery may vary. If you have any problems, contact us! We will figure it out together.

Q: How do I know if my External Battery is fully charged?
A: Depending on which model of battery you have there are two ways to check: The LED fuel gauge on the front of the battery shows the percentage charged; or the LED on the external AC charger will turn green.

Q: Can I use the MacBook Pro External Battery for my MacBook Air?
A: Yes, although the MagSafe connectors are not the same, it will work nonetheless.

Q: Can I use a different AC charger to charge my External Battery?
A: No! This may cause damage to the external battery and is not covered under warranty. We can tell if an alternate power source was used by checking the batteries!


Solar

Q: Why are the Solar Panels so expensive?
A: As much as we will all like to have free power from the sun its still very hard and inefficient to collect, store,and convert solar PV power. although the cost has come down. The technical difficulties in building a solar panel have not put it in to the reach of most people yet.

Q: Are the Solar Panels water proof?
A: Yes.

Q: Can I store the power some how?
A: We can custom build an external battery so that our solar cells can charge our external Mac batteries.


Wi-Fi, and USB devices

Q: Where do I find the password to my network?
A: Usually this is stored in the keychain, but we can’t tell you what your network passwords are, nor do you want us to be able to do that. You may need to reset your base station and setup so you will know what your network passwords are. You can also contact your internet provider to see if they can help you.

Q: Why do I have to repair permissions before installing software?
A: Our Operating System tells our machines that all third party software is bogus. If you repair permissions before loading new software it will load smoothly with no hiccups.

Q: How do I know what operating system is running on my computer?
A: Go the top left corner of the screen and click on the apple button. Click on the option that reads "About This Mac".

Q: Is it important to read the manual before trying to use the product?
A: Yes. Tt contains all the information about how to install, setup, saving network settings, etc.

Q: Can I plug my USB device into the back of the Extreme Base Station to improve the signal?
A:No, our USB devices are client (computer) devices not server (base station) devices.

Q: Why do I have to uninstall my current software if there is an update?
A: Because if you don’t uninstall the current software, the update will just attach itself to the current software you have, and you will not get the update.

Q: Why won’t the QuickerTek unit work when I set the Base Station at 5.8ghz only?
A: Because until 2009 - 2010 we had only one product that was 802.11a/b/g/n. We now offer USB devices that are dual band, running both 5.8ghz and 2.4ghz.

Q: How can I tell if my network is encrypted?
A: When the Wireless Utility pops up it will show you all of the networks in your area that picks up. Find your network on the screen and check out the second to the last column under Encryption it will say WEP, WPA, TKIP etc. This means that your network is indeed encrypted and hopefully when your network was setup that you wrote down your password and kept it in a safe place.

Q: What is the oldest Mac operating system that works with QuickerTek products?
A: Depending on which product it is, it is either 10.3.9 or 10.4

Q: What is the difference between client end and server end?
A: Client end refers to your computer the server end refers to the wireless router (Base Station).

Q: What is line of sight?
A: Line of Sight means that you have a clear connection from point A to point B. No walls, trees, buildings, etc, obscuring the connection between client and server.

Q: What is the difference between the 1 watt and 2 watt out door units?
A: 1 watt has 1000 milliwatts of output power for each channel. 2 watt has 2000 milliwatts of output power of each channel.

Q: What is the difference between omni directional and directional antennas?
A: Omni directional antennas capture signals in a round “donut shaped” pattern, while the Directional antenna must be positioned in line of sight alignment (straight line signal).

Q: Will the QuickerTek products work with a D-link wireless router? Or do I have to purchase the Apple Extreme Base Station?
A: As long as the wireless router is for both Mac and PC it will work fine.

Q: My wife’s got a PC laptop can we share the signal from one of the QuickerTek products? Or do we have to purchase two units?
A: No, on most of our products~the USB devices only work for the computer that it is plugged into. But we do have a couple items that connect to the server end which would be the Apple Base Station’s which throws out a stronger signal coming from the Base Station. So that every computer in the household can receive a strong signal.

Q: Do I have to have an internal AirPort card to use a USB Quicky?
A: No, our units don’t work with the internal AirPort card.

Q: Can I use the apple base station to repeat a network?
A: No, you can only use it to repeat an Apple Base Station in a WDS network. Check your manual that came with the Base Station or visit Apple’s website.

Q: Can I put an antenna on the apple express?
A: No

Q: Why doesn’t just putting on a higher gain (dbi) antenna fix the range problem?
A: Antennas don’t amplify, they just collect signals and if you have a lot of noise (interference) then a higher gain antenna will not help your problem.

This site is formatted for HTML 5 and CSS3.
Please use the latest version of your browser.
7777 E. Osie Street Suite 304a.     Wichita, Kansas 67207          866.691.1585      sales@quickertek.com
twitter
Newsletter
Newsletter
facebook
Facebook
Facebook
twitter
Twitter
Twitter