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Frequently Asked Questions

The following are questions we frequently receive from customers. If your question is not listed, feel free to contact us for a personal response. Click on the question to view the answer. iPad FAQ

POWER Products

Q: My fully charged QuickerTek External Battery is not lasting as long as advertised.
Q: How do I know if my External Battery is fully charged?
Q: Which do I use first~the External Battery or my internal battery?
Q: Can I use the MacBook Pro External Battery for my MacBook Air?
Q: How do I connect and charge the iPhone External Battery?
Q: Can I use a different AC power brick to charge my External Battery?
Q: What is the watt hours of the MacBook Air?
Q: What is the watt hours of the MacBook Pro?
Q: What is the watt hours of the MacBook?
Q: Why do you modify the MagSafe connectors?
Q: How come Apple’s airline adaptors will not charge the Mac?
Q: How do I determine if I have a MagSafe or MagSafe 2 power connector?

SOLAR

Q: My 27 watt Solar Panel doesn’t charge when my MacBook is on why?
Q: Why are the Solar Panels so expensive?
Q: Are the Solar Panels water proof?
Q: Can I store the power some how?
Q: How do I determine if I have a MagSafe or MagSafe 2 power connector?

WiFi, USB devices

Q:How do I install a USB device like the nNano, nNano II or the Q4 in OS 10.7 - 10.8.x? (PDF)
Q: Where do I find the password to my network?
Q: Why do I have to repair permissions before installing software?
Q: How do I know what operating system is running on my computer?
Q: Is it important to read the manual before trying to use the product?
Q: Can I plug my USB device into the back of the Extreme Base Station to improve the signal?
Q:If I upgrade to Snow Leopard do I have to uninstall the leopard software?
Q: Why do I have to uninstall my current software if there is an update?
Q: What is the difference between 802.11a and 802.n?
Q: Why won’t the QuickerTek unit work when I set the Base Station at 5.8ghz only?
Q: Which unit should I purchase 802.11b/g or 802.11n?
Q: How can I tell if my network is encrypted?
Q: What is the oldest Mac operating system that works with QuickerTek products?
Q: What is the difference between client end and server end?
Q: What is line of sight?
Q: What is the difference between the 1 watt and 2 watt out door units?
Q: What is the difference between omni directional and directional antennas?
Q: Will the QuickerTek products work with a D-link wireless router, or do I have to purchase the Apple Extreme Base Station?
Q: I travel in an RV and stay in RV parks do you have a product that I can use to connect to the RV parks network?
Q: My wife’s got a PC laptop can we share the signal from one of the QuickerTek products? Or do we have to purchase two units?
Q: do I have to have an internal AirPort card to use a USB Quicky?
Q: can I use the apple base station to repeat a network?
Q: can I put an antenna on the apple express?
Q: Why doesn’t just putting on a higher gain (dbi) antenna fix the range problem?
Q: Why doesn’t just putting on a higher gain (dbi) antenna fix the range problem?

Q: My fully charged QuickerTek External Battery is not lasting as long as advertised.
A: The way we test is a controlled set of conditions turn off Blue Tooth and Wifi, brightness to half, set power in preferences to battery and run movies until the external battery dies. Your results will vary

Q: How do I know if my External Battery is fully charged?
A: Depending on which model of battery you have there are two ways the led fuel gauge shows the % charge the led on the external black smart recharger will turn green

Q: Which do I use first~the External Battery or my internal battery?
A: The external battery is always discharged before the internal battery at the same time the internal battery is recharged if discharged.

Q: Can I use the MacBook Pro External Battery for my MacBook Air?
A: Yes although the connectors mag-safe are not the same it will work

Q: How do I connect and charge the iPhone External Battery?
A: By using the supplied USB to 30 pin connector

Q: Can I use a different AC power brick to charge my External Battery?
A: NO this may cause damage to the external battery and is not covered under warranty. and we can tell by checking the batteries!

Q: What is the watt hours of the MacBook Air?
A: 124 Wh

Q: What is the watt hours of the MacBook Pro?
A: 444 Wh

Q: What is the watt hours of the MacBook?
A: 366Wh

Q: Why do you modify the MagSafe connectors?
A: Apple has the patient for the MagSafe, so we must use the Apple MagSafe and attach one of our 2.5mm connectors to the other end so that it can be used with our solar and external battery lines. Q: How come Apple’s airline adaptors will not charge the Mac?
A: I don’t think that we will ever know why Apple does what they do. But, they have disabled charging inside the circuit board and on the MagSafe adaptor.

SOLAR

Q: My 27 watt Solar Panel doesn’t charge when my MacBook is on why?
A: 27 watts is simply not enough power to charge and power the MB or MBP if you look at the wattage of the Apple supplied charger its 65 watts or 85 watts, so its pretty clear from the math

Q: Why are the Solar Panels so expensive?
A: As much as we will all like to have free power from the sun its still very hard and inefficient to collect, store,and convert solar PV power. although the cost has come down. The technical difficulties in building a solar panel have not put it in to the reach of most people yet

Q: Are the Solar Panels water proof?
A: Yes

Q: Can I store the power some how?
A: We can custom build an external battery so that our solar cells can charge our external Mac batteries.

WiFi, USB devices

Q: Where do I find the password to my network?
A: Usually this is stored in the keychain, but we can’t tell you what your network passwords are, nor do you want us to be able to do that. You may need to reset your base station and setup so you will know what your network passwords are. Or contact your internet provider to see if they can help you.

Q: Why do I have to repair permissions before installing software?
A: The OS tells our machines that all third party software is bogus. If you repair permissions before loading new software it will load smoothly with no hiccups.

Q: How do I know what operating system is running on my computer?
A: go to the top left corner of the the menu bar and use the pull down to “about this mac” there it is.

Q: Is it important to read the manual before trying to use the product?
A: YES it contains all the info on how to install, setup, saving networks setting etc.

Q: Can I plug my USB device into the back of the Extreme Base Station to improve the signal?
A:No, our USB devices are client (computer) devices not server (base station) devices.

Q:If I upgrade to Snow Leopard do I have to uninstall the leopard software?
A:Yes, then reinstall the correct software for the product you are using.

Q: Why do I have to uninstall my current software if there is an update?
A: Because if you don’t uninstall the current software and just load the update it will attach itself to the current and you will not get the update.

Q: What is the difference between 802.11a and 802.n?
A: 802.11a is 5.8ghz and 802.11n is 2.4ghz mimo basically A will go twice as fast half as far. the main advantage to A is there are not as many a networks so there is. less interference

Q: Why won’t the QuickerTek unit work when I set the Base Station at 5.8ghz only?
A: Because until 10-2009 we had only one product that was 802.11a/b/g/n. We now offer a USB device that is dual band running 5.8ghz and 2.4ghz.

Q: Which unit should I purchase 802.11b/g or 802.11n?
A: Well that would depend on what your network is 802.11b/g or 802.11n our “n” products are backward compatible which means that they can see and run on 802.11b/g/n networks. 802.11n is the standard now.

Q: How can I tell if my network is encrypted?
A: When the Wireless Utility pops up it will show you all of the networks in your area that picks up. Find your network on the screen and check out the second to the last column under Encryption it will say WEP, WPA, TKIP etc. This means that your network is indeed encrypted and hopefully when your network was setup that you wrote down your password and keep it in a safe place.

Q: What is the oldest Mac operating system that works with QuickerTek products?
A: depending on which product it is 10.3.9 or 10.4

Q: What is the difference between client end and server end?
A: Client end refers to your computer the server end refers to the wireless router (Base Station)

Q: What is line of sight?
A: LOS means that you can actually see from point a to point b. No walls tree buildings etc. between client and server.

Q: What is the difference between the 1 watt and 2 watt out door units?
A: 1watt has 1000 milliwatts of output power for each channel. 2watt has 2000 milliwatts of output power of each channel.

Q: What is the difference between omni directional and directional antennas?
A: Omni directional capture signals in a round “donut shaped” pattern and the Directional antenna must be positioned in line of sight alignment (straight line signal)

Q: Will the QuickerTek products work with a D-link wireless router? Or do I have to purchase the Apple Extreme Base Station? A: As long as the wireless router is for both Mac and PC it will work fine.

Q: I travel in an RV and stay in RV parks do you have a product that I can use to connect to the RV parks network?
A: Our most popular product is called the Quicky a 500milliwatt transceiver with 1/2 mile line of site. We have larger units that have outdoor mounted antennas~the 1watt and 2watt outdoor units.

Q: My wife’s got a PC laptop can we share the signal from one of the QuickerTek products? Or do we have to purchase two units?
A: No, on most of our products~the USB devices only work for the computer that it is plugged into. But we do have a couple items that connect to the server end which would be the Apple Base Station’s which throws out a stronger signal coming from the Base Station. So that every computer in the household can receive a strong signal.

Q: Do I have to have an internal AirPort card to use a USB Quicky?
A: No, our units don’t work with the internal AirPort card.

Q: Can I use the apple base station to repeat a network?
A: No, you can only use it to repeat an Apple Base Station in a WDS network. Check your manual that came with the Base Station or visit Apple’s website.

Q: Can I put an antenna on the apple express?
A: No

Q: Why doesn’t just putting on a higher gain (dbi) antenna fix the range problem?
A: Antennas don’t amplify they just collect signals and if you have a lot of noise (interference) then it won’t help you.

Q: What do you mean by output power?
A: your airport card is about 30 milliwatts or 30 thousands of a watt. just like light bulbs another example would be the 1watt transceiver which has 1000 milliwatts of output power.